TESTme Terms and Conditions

1. Who we are

TESTme is the trading name of TESTme Allergies Ltd, registered in Scotland, company number SC759917. Our registered and trading address is 14 Stephens Brae, Inverness, IV2 3JN.

You can contact us at info@testmehealth.co.uk.

These terms apply to everything we offer. By ordering a test or booking an appointment, you’re agreeing to them, so please read them before you order.

2. What we offer

We offer three things:

The Gold test. An at-home food intolerance test covering 270 foods and drinks, using a finger prick blood sample. £195.

The Junior test. The same test for children aged 2 to 17, covering 130 foods. £145.

The clinic test. A 40 minute appointment at our Inverness clinic, using a non-invasive method called bioresonance, covering over 90 foods, drinks and E numbers. £95.

Every one of them includes the TESTme Handbook and support from Iona afterwards.

3. This is not a medical service

If you think you have a medical emergency, stop reading and call 999.

TESTme is not a medical provider. We don’t diagnose, treat or cure anything.

Our tests measure your body’s response to foods. They are not a diagnosis, and they cannot tell you whether you have coeliac disease, inflammatory bowel disease, a food allergy or any other medical condition. They cannot rule those out either. Those need your GP and different tests.

Food allergy in particular is a different thing entirely. If you have ever had swelling, hives or trouble breathing after eating, please speak to your doctor rather than ordering a test.

Nothing in your results is medical advice, and you should never delay seeing a doctor because of something in them. If you’re being seen for anything, or you’re on regular medication, speak to your GP before making big changes to what you eat.

4. Who can order

You must be 18 or over to place an order.

Ordering for a child. You can order a test for your own child, or for a child you have parental responsibility for. By doing so you’re confirming that you have the authority to consent on their behalf.

The tests aren’t suitable if you or your child are:

Under two years old (under four for the clinic test)
Pregnant or breastfeeding
Taking immunosuppressants, and have been for eight weeks or more
Taking steroid medication, and have been for eight weeks or more (inhalers and creams are fine)

If you’re not sure whether a test is right for you, please get in touch before you order rather than after.

5. Home test kits: how ordering works

Important, please read this part.

Our Gold and Junior test kits are supplied and fulfilled by our partner laboratory. When you order through our website, you’ll be taken to their site to complete your payment. Your contract for the kit itself, the laboratory analysis and your payment is with them, and their terms apply to that part of the transaction.

What TESTme is responsible for:

The TESTme Handbook
Delivering and explaining your results
Support from Iona afterwards

What the laboratory is responsible for:

Taking your payment
Sending you the kit
Analysing your sample
Producing your results

If something goes wrong with your kit, your payment or your sample, please still get in touch with Iona and she’ll help with any communications if you if you encounter any issues with the laboratory.

The clinic test is different. That’s booked and paid directly with TESTme, and your contract for it is with us. See section 7.

6. Home test kits: taking and returning your sample

Your kit comes with instructions. Please follow them, because most failed samples are down to collection rather than anything at the laboratory.

Post your sample back as soon as possible.

Please use your kit within three months of receiving it. After that the contents may not give a reliable result. If your kit is older than that, you may have to purchase a new one.

If your first sample fails analysis, we’ll send you a replacement kit free of charge so you can try again.

If your first kit hasn’t arrived within seven working days, let us know and we’ll send another one free of charge.

7. Clinic appointments

Booking. Appointments are at our clinic in Inverness and last around 40 minutes. The fee is £95, paid on the day by card or cash.

If you need to cancel or rearrange, please give us at least 24 hours notice. There’s no charge and we’ll find you another time.

If you cancel with less than 24 hours notice, or don’t turn up, we will ask for full payment for the missed appointment. Therefore, we’d ask that you let us know as soon as possible if you need to cancel or reschedule. Since you pay on the day, there’s nothing for you to lose, but a missed appointment is a slot somebody else could have used and missed time for Iona.

If we have to cancel, we’ll offer you another appointment as soon as we can, and a full refund if you’d already paid.

Suitability. The clinic test is available from age four. A parent or guardian must be present throughout for anyone under 16.

8. Your results

Home tests. Your results are sent by email, usually within five to seven working days of the laboratory receiving your sample. That’s an estimate rather than a promise.

If your results haven’t reached you within ten working days of the laboratory receiving a testable sample, please contact Iona and she will of course work with you to rectify any issues.

Clinic tests. You get your results during your appointment, on paper, to take away with you.

Both. Your results come with the TESTme Handbook, and you can contact Iona afterwards by phone, email or message if you get stuck.

9. Cancellations and refunds

Home test kits (Gold and Junior)

Because your payment for the kit goes to our partner laboratory, any refund for the kit itself has to come from them, under their terms. You have the usual 14 day right to change your mind under the Consumer Contracts Regulations 2013, and that right sits with the laboratory as the seller.

In practice, get in touch with us and we’ll help you sort it out with them.

Two things worth knowing:

Once your sample has been analysed, the service has been performed and no refund will be due
If your results don’t reach you within ten working days of the laboratory receiving a testable sample, please let us know.

Clinic appointments

Your contract for a clinic appointment is with TESTme.

Please give us at least 24 hours notice if you can’t make it
Once the appointment has taken place, and the service has been performed, no refund is possible.

If we’ve got something wrong

Refunds go back to the card you paid with, or by bank transfer if you paid cash.

10. What your results are, and what they aren’t

The blood tests measure food-specific IgG antibodies. Raised IgG shows that your immune system has responded to something you’ve eaten. It’s a useful starting point, not a diagnosis, and the medical evidence on IgG testing is mixed. We say so plainly on our test pages and we’re saying it here too.

The clinic test uses bioresonance, which measures your body’s response without a blood sample. It isn’t a diagnosis either.

What actually tells you whether a food is a problem is taking it out and seeing whether you feel better. The test tells you where to look.

A note on removing foods. Please don’t take out lots of foods at once, particularly for a child, without knowing what will replace them. The Handbook covers this. If your results come back with a long list, get in touch before you change anything.

11. The Handbook and your results report

The TESTme Handbook and your results report remain our intellectual property and are intended for your personal use only.

Please DO NOT use them commercially or republish them, this will be a violation of our intellectual property.

12. Our liability

We’ll carry out our services to the best of our ability and skill.

We’re not liable for anything caused by you not following the instructions in your kit, not telling us about a relevant medical condition or medication, or acting on your results without speaking to a doctor where you should have.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can’t be limited by law.

Your statutory rights as a consumer are not affected by anything in these terms.

13. Things outside our control

We’re not responsible for delays or failures caused by things beyond our reasonable control, including postal delays, laboratory closures or supply problems. If something like that happens, we’ll let you know and either agree a new timescale with you or refund you.

14. Complaints

If you’re unhappy with anything, please email info@testmehealth.co.uk and tell us. We’ll come back to you as soon as we can.

15. Changes to these terms

We may update these terms from time to time. The version that applies to your order is the one published on the day you placed it.

16. Governing law

These terms are governed by the law of Scotland, and any disputes will be dealt with by the Scottish courts.

Please also read our [Privacy Policy] and [Cookie Policy].